synonyms antonyms carbon dating - Adding or consolidating call centers

Rio Rancho-based Convergys is adding 100 call center jobs to its payroll.

Albuquerque-based Molina Healthcare of New Mexico is also hiring.

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Some of the consolidation technologies used in data centers today include server virtualization, storage virtualization, replacing mainframes with smaller blade server systems, cloud computing, better capacity planning and using tools for process automation.

Data center consolidation is a common consideration for organizations that plan to reduce the size of a single facility or merge one or more facilities in order to reduce overall operating costs and reduce IT footprint.

• The support provided by a call center is increasingly seen as a service that customers expect to find integrated with product offerings, and to be available by phone and on the Internet.

This contact with the customer (who, in the case of online or distance education, is a student) may result in opportunities to help the student choose additional products (programs or courses) and services (e.g., advising, counseling, tutorial).

They can also be used to accomplish surveys of customer satisfaction or public opinion.